Booking conditions

Guests can bring their pets with them. However this must be raised to the attention of the personnel before arrival. The cost is 20 PLN per day.

Unguarded parking place is free of charge. Parking place on guarded parking costs 5 PLN per day.

One can book stay via our website, by sending us an email to : or by giving us a call on +48 603 48 88 89. Of course you can always book the room when visiting our hotel.

To receive a formal confirmation of your booking you will have to transfer 40% of planned costs (deposit) within 7 days of the date of reception of your initial booking reservation by our reception.

The money will have to be transferred to the bank account:
AURO Joanna Kucharek
Wzgórze Wandy 5/1,
58-500 Jelenia Góra
BZWBK:  PL17 1090 1926 0000 0001 2407 4565

Please enter you booking number, date of stay and contact number in the title of your money transfer.

The remaining part of the costs (60%) the guest should pay when booking in on our reception on the day of arrival.

Booking is committing to both sides once deposit is transferred.

After 7 days from the reception of initial booking if we do not receive the deposit we reserve the right to book the place to a new quest.

If you wish to cancel your booking you will have to do this in writing or by sending us an email.

If you cancel between 30 and 15 days before the date of stay we will return 50% of your deposit.
However if you wish to cancel the booking within two weeks before your date of stay you will not receive your deposit back.

If you are not going to use already paid service (for example you will shorten your stay) we will return 10% of the costs.